The strimmer

After nearly a month's wait, today we received a phone message from M. Bricolage. The strimmer (that we need desperately, that cost €300, that we'd used once for ten minutes, that went back to them within the week) was 'badly broken' and it was not covered by the five year warranty, as the problem was that we 'had not put oil in it'. They said it will cost more than €300 to repair, so is a 'write-off'.
Kevin took our French neighbour, Alain, to the shop to sort it out.
They came home with the broken strimmer, and that would appear to be that. Really? There is one major flaw! We DID indeed put the prescribed 2% oil in the petrol. So what do we do now?
This is not over... 

 I think there is a misprint in the instruction manual. It says on a later page the ratio should be 1:30... but that's not 2%. 

 M. Bricolage, your customer service will need to improve dramatically. Not over.

Comments

  1. Unknown29 July 2015 at 15:18

    Seems it's what they do... http://brittany.angloinfo.com/forum/viewtopic/230895/0/mr-bricolage-loudeac

    ReplyDelete
  2. Tony30 July 2015 at 01:36

    Well 2% is a 50 to 1 mix (I assume that it is a 2 stroke?). I have had bikes that were 50 to 1 but that's not a lot of oil. 1:30 is presumably 30 to 1 and that would produce a bit more smoke but would lubricate better. However, 10 minutes doesn't seem long for it to seize up and it's likely as you probably guessed that it was duff to start with. Faulty instructions seal the deal. A letter to the managing director is probably a good step.

    ReplyDelete
  3. Deborah Hockey30 July 2015 at 14:15

    A second visit to the store took place today, with the French neighbours again, and a letter has been written!

    ReplyDelete

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